Frequently Asked Questions

Tailored Excellence, Chauffeured Service

We offer an excellent service right down to the smallest detail, ensuring your transport 

arrangements will go without a hitch

I am a single female passenger, how safe are your drivers? 

When you travel with us, you'll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years’ experience. All journeys are logged, the details of the journey are comprehensive, and they include driver’s details, pick up and drop off details, plus the journey is tracked via GPS.

Can I book a vehicle with a child seat? 

Should you require a car seat, please provide details in the child seat request box when making your booking and we will endeavour to meet your requirements.

Are your drivers licensed? 

Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office or Transport for London.

Tell me more about Passenger Safety? 

We have taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Public Carriage Office (PCO) and are fully insured. Also, they all guarantee an exceptional level of customer service via email and over the phone. Our partners are fully licensed with the PCO, which means:

  • Drivers have passed criminal record checks with the Criminal Records Bureau. 
  • Drivers have passed medical checks. 
  • Drivers hold valid EU driver’s licenses. 

All cars are less than five years old and checked for safety every six months

Do you offer wheelchair accessible vehicles?

Yes - We do offer wheelchair accessible vehicles.

Will I be given my driver’s name and number? 

Every time! You will be sent the drivers details ahead of the booking date/time, and the driver will contact you upon arrival at the agreed pick-up-point.

How much does executive chauffeurs cost? 

Our rates are calculated based on a number of factors, a combination of mileage and waiting time. Please contact us either by email or telephone for an instant quotation?

Do I need to have an account with you to book a taxi?

No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.

How and when do we pay?

First time customers will be required to pay a deposit to secure the transport when making a booking, with full payment required before the journey takes place. We are also able to offer business accounts at competitive rates, which will be invoiced on a weekly basis. Payment can be made by bank transfer and we also accept all major credit/debit cards.

Is the price per person?

No, the price you see is the total price.

Is the payment secure?

Yes, this payment is 100% safe, and we do not store your card details on our system

Are there any surcharges? 

We pass on the credit card fees at the rate charged. We only do this to help keep our prices low for customers paying by debit card and cash.

Why is the price I've been quoted more than advertised on the website? 

The fares advertised are our typical fares for our standard vehicle, however, fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.

What is included in an hourly booking? 

A specific number of miles are included for each hour of an hourly booking. The number of miles is shown alongside the price for the booking. For an additional cost, and at the discretion of the driver, it is possible to extend the number of hours or miles.

Do you operate a fixed price policy? 

Price quoted online is the price you pay.

Do I need to tip? 

No, the price you pay covers everything. In the UK tipping is optional.

Do you provide a receipt? 

We will email you a receipt with a booking reference and contact number by email if requested.

Do you offer any discounts? 

We are happy to discuss discounts for multiple reservations and repeat journeys. Please email

What is your cancellation policy? 

We understand that your own schedule may be subject to change, and therefore will only apply a cancellation fee if you cancel your reservation at late notice. Cancellations within 24 hours of the scheduled pick up times requires 50% of the agreed cost, within 12 hours of the scheduled pick up time require payment in full of the agreed hire rate.
All deposits are non-refundable.

How do I know you have availability? 

We have a network with a large number of operators, however if we cannot supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price. If you are booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

Are there any time restrictions? 

No, we operate 365 days a year, 7 days a week, 24 hours a day.

What are ‘one-way’, ‘return’ and ‘hourly’ bookings? 

A one-way booking is a single journey from A to B, such as from the airport to your hotel. The price is based on the number of miles driven. A return booking is a two-way journey from A to B and back again, such as from the airport to your hotel and then back from the hotel to the airport a few days later. An hourly booking is a booking for a period of time during which you can direct your driver. The price is based on the number of hours the car is hired for and includes a specific number of miles per hour.

Where do I meet my driver when I land at the airport? 

Your driver will be waiting for you in arrivals holding a 'Meet & Greet' board with your name clearly written on it. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

Where do I meet my driver when I land at the airport? 

When do I need to be at the airport? We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security. 

  • Long-haul and El Al: three hours before scheduled departure
  • European flights: two hours before scheduled departure
  • UK and Ireland flights: 90 minutes before scheduled departur

How much time do I need to leave from my flight landing to booking a taxi? 

The time can vary quite a lot depending on airport and time of day. We recommend you book for 30 to 45 mins after you land but that you also give us your flight number. Our experienced drivers will know how long you need to come out of the terminal.

Do you need to know the flight number or terminal building? 

It is best for you to provide us with the flight number or airline name, from this we can work the rest out. Do not worry if you don't know the terminal number.

Am I charged if my flight is delayed? 

No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

How long will the driver wait for me? 

Your ride includes 15 minutes’ waiting time for standard pickups and 45 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.

How much waiting time do I get with additional pickup and drop offs? 

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.

I have a lot of luggage, will it fit? 

If you are not sure your luggage will fit in the vehicle you've selected, it probably won't. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate. If you are booking a six-seater MPV book an eight-seater minibus and if you are booking a twelve-seater minibus book a sixteen-seater minibus. The price difference is often not that much greater, and it will ensure you have a more comfortable ride. And remember, if you are booking with a return you may have more luggage on the way home.

Do I get a driver with a minibus or coach? 

Yes. All our ground transport bookings come with a driver. We do not offer a rental service.

What do I do if I am not happy with your service? 

We hope that this will never happen, however if you are in such a situation please email with your full details

Will I receive confirmation of my journey? 

When booking online, you will receive an email confirming your journey with our fleet followed by a phone call confirming your allocated driver. I have not received my booking confirmation email?
The first thing to do is check your spam folder, if you can't find your email, you can find your booking please email

Contact us now, in Birmingham

West Midlands, if you have a question about our chauffeur services that has not been answered above.

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